How can I place an order?

To order, simply browse our online store, choose the items you like, add them to your basket, and follow the secure payment process.

What are the delivery times?

Delivery times vary depending on your location. In general, allow between 5 and 8 business days for receipt of your order. All our orders are processed and shipped within 48 hours.

Are the items quality?

Yes, we are committed to providing high quality items. We work with reputable suppliers to ensure customer satisfaction.

Can I change my order after placing it?

Unfortunately, once an order has been confirmed, we cannot guarantee any changes. Please check your order carefully before finalizing your purchase.

How can I contact customer service if I have a problem?

If you have any questions or concerns, please do not hesitate to contact us via our contact page. We are here to help you!

Can I return an item if I am not satisfied?

Yes, we accept returns. Simply send us your order number via our “Contact” tab.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to track the status of your delivery.

What happens if I am not there during delivery?

The delivery person will leave a delivery notice allowing you to reschedule the delivery or collect your flight from a collection point near you.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us directly so we can resolve the issue.

What is your return policy?

You can return any item within 14 days of delivery for a refund or exchange, provided it meets our returns criteria.

Are return costs covered?

Return costs are covered by us in the event that the item is defective or does not correspond to the description, otherwise the costs are the responsibility of the customer.

How to make a return?

Please contact our customer service with your order number and reason for return, we will then provide you with instructions.

How long will it take to process my refund?

Once we receive the returned item, you will receive the refund within 7 business days.

Do you offer express shipping?

Of course, this option requires additional costs. It will be offered to you during the payment phase.

I haven't received my package, what should I do?

If 5 days have passed since the estimated delivery time and you have not received your package, please contact us.

What payment methods do you accept?

We accept payments by credit/debit card (Visa, MasterCard, American Express) as well as other secure payment options.